Member Briefings
Member Briefings are 45-minute meetings between RCC and retail executive Last year, RCC's Membership team completed 30 briefings, hitting members in all provinces. Feedback has been extremely positive, with member saying they understood how RCC can become an extension of their team.
Cost-Saving Programs
The past year saw thousands of members take advantage of RCC's roster of cost-saving programs, developed in partnership with leading providers of products and services to the retail industry. A total of 17 partners now provide RCC members discounts on banking, POS swipe rates, office products, payroll services, insurance, security services, and more.
Customer Service Calls
In May 2007, RCC's Customer Service team initiated a new program in which team members proactively reached out to retailers, ensuring they were informed of the wide range of services available to them as RCC members. This is in addition to the vast number of incoming queries from retailers on everything from membership benefits to requests for industry research.
Committees
While retail is a competitive business, RCC is successful in bringing retailers together to discuss issues of common interest and develop best practices. As of May 2008, RCC committees and advisory bodies include:
| Alberta Labour Task Force |
Retail General Counsel Roundtable |
| CFO Network |
Retail Organized Crime Task Force (new in 2007) |
| Commitment to Parents (Video game ratings) |
Retail Organized Crime — Communication |
| Competition Committee |
Retail Organized Crime — Education and Research |
| Copyright Committee |
Retail Organized Crime — Financial Crimes |
| Environment Committee |
Retail Organized Crime — Government Relations |
| eTill Marketing Committee |
Retail Organized Crime — Investigator's Information Sharing |
| Footwear Retailer Advisory Committee |
Retail Organized Crime — Organized Crime Rings |
| Independent Retailer Task Force |
Safety Group |
| Loss Prevention Committee |
Scanner Accuracy Signatories |
| Payments Committee |
Senior Retail Marketing Network |
| Privacy Committee |
Event Planning Committees
STORE Conference |
| Product Safety Committee |
Human Resources Conference |
| Public Affairs Forum |
Loss Prevention Conference |
| Responsible Trade Committee |
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| Retail Advisory Network — Alberta |
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| Retail Advisory Network — BC |
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| Retail Advisory Network — Manitoba |
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