As a retailer, you know you have to invest in your store, and that means investing in the people who work hard to make it a success. Giving your employees access to retail-specific training opportunities gives them the skills and confidence they need to do better at their jobs — and gives your business the edge it needs to stay on top.
Canadian Retail Institute's Online Learning Community is an established, industry-approved learning tool for your sales associates and store managers. With it, your employees learn best practices and new skills, enabling them to achieve a professional designation that marks them as best in class.
Online Courses Now Available Include:
| Customer Service and Sales Skills — eLearning module This package combines two of the most important skills for any retail employee. The Customer Service and Sales course focuses on all areas of customer service including making the sale, closing the sale and providing after sales service. |
| Human Resource Skills — eLearning module By learning essential human resource skills you will increase your personal leadership potential and address the needs of your company. Adapted from the First Level Manager Workbook this course focuses on the responsibilities of a manager including: developing a strong sales team, attracting and retaining quality staff. |
| Leadership Skills — eLearning module Leadership is an essential skill for managers as they must inspire and encourage their co-workers. Adapted from the First Level Manager Workbook this course teaches managers to facilitate change, delegate tasks, promote teamwork and motivate staff. |
| Certified Retail Sales Associate Online Learning Community Course Retail Sales Associate (RSA) Online Learning Community Certification Package is a three month program designed to train and certify individuals working in the retail industry to be effective retail sales associates. This course includes online learning modules, learning resources, guest speakers, online live lectures, forum discussions, online and on-the-job assessments, online activities and interactive support. Next session starts on February 8, 2010 |
| Certified Retail First Level Manager Online Learning Community Course Certified First Level Manager Online Learning Community Certification Package is a program designed to train individuals working in the industry to be effective First Level Managers. The course includes online learning modules, learning resources, guest speakers, online live lectures, forum discussions, online and on-the-job assessments, online activities and interactive support Next session starts on February 8, 2010 |
All courses available in both official languages
To register or learn more these courses, contact Marcie Wenn at (888) 373-8245; e-mail: certification@retailcouncil.org.