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Retail First Level Manager Standards
The Retail First Level Manager Standards document includes sections on professional skills, communication, leadership, human resources, operations, marketing, sales, and customer service. Also included within the document is the "Essential Skills Profile for First Level Managers," outlining the enabling skills that a competent manager must possess, conforming to industry experts and Human Resources and Skills Development Canada.
No retailer should be without this document.
The National Occupational Standards for Retail First Level Managers is now available at our
online store for $35.00 (RCC members receive a 10% discount.) Alternatively, to order your copy, contact the Education Department at
certification@retailcouncil.org or (416) 922-0553, or download and fax in the
order form.
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