The First Level Manager Certification Program has been developed to allow currently employed first level managers to gain recognition for the skills and knowledge they possess.
Job Description
First level managers are responsible for maintaining day-to-day operations that allow the delivery of products and services to customers. They provide guidance and leadership to other staff members, such as sales associates, sales clerks and cashiers, in order to achieve the goals of the organization and the goals of those within it. They work on-site and report to another level of management. They are employed by stores and other retail and wholesale businesses that sell on a retail basis to the public.
Main Duties
First level managers perform some or all of the following duties:
- Supervise and co-ordinate sales staff and cashiers.
- Conduct staff meetings.
- Implement policies and procedures of the company.
- Assign sales workers to duties and prepare work schedules.
- Authorize payments by cheque and the return of merchandise.
- Sell merchandise to customers.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Maintain specified inventory and order merchandise.
- Prepare reports regarding sales volumes, merchandising, and personnel matters.
- Hire and train, or arrange for training of, new sales staff.
- Complete safety records.
- Maintain facility and equipment.