— Rita Gottdank, RSA, Liquor Control Board of Ontario
This program is used by sales associates to become experts in all aspects of retail sales — everything from professionalism to customer service, to sales, inventory and store appearance. By completing the program, you will be able to build a solid foundation for your career, and gain an industry specific credential that is recognized by major retailers across the country.
Topics covered include:
ProfessionalismThis module teaches the finer points of acting and dressing professionally, and working in a team with others. Customer Service and Sales
Customer service and sales go hand-in-hand. This module leads students through the sales cycle: providing in-store customer service, making the sale, closing the sale, and providing after-sales service. Inventory
This module explains how sales associates can expand their traditional roles and contribute to the monitoring and managing of inventory. Store Appearance
This module teaches sales associates how to boost sales by improving the store appearance. Special attention is paid to maintaining stock and product displays. Security and Safety
Sales associates have an important part to play in loss prevention. This module describes how sales associates can identify security threats and prevent loss. Communication
This module teaches active listening skills, writing skills and other communication skills that sales associates need in their day-to-day work. This module is worthwhile for sales associates with all levels of experience. To earn the RSA professional designation, sales associates must:
- Complete the Retail Sales Associate Workbook;
- Pass a multiple-choice examination;
- Pass an in-store evaluation conducted by The Corporate Research Group; and
- Log 600 hours of on-the-job experience as an RSA.
> Why Get Certified? Related resources include:
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2007, Retail Council of Canada — The Voice of Retail