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National Occupational Standards — (Retail Sales Associate)

Areas that have been covered in the Retail Sales Associate Standards includes sections on professionalism, providing personalized customer service, monitoring inventory, maintaining the appearance of the department/store, and protecting company assets. Also included is the Essential Skills Profile for Retail Sales Associate, which outlines the enabling skills that a competent sales associate must possess according to industry experts and Human Resources and Skills Development Canada.

No retailer should be without this document.

The National Occupational Standards for Retail Sales Associate is now available at our online store for $35.00 (RCC members receive a 10% discount.) Alternatively, to order your copy, contact the Education Department at certification@retailcouncil.org or (416) 922-0553, or fax in the order form.

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