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The Retail Sales Associate Certification Program has been developed to allow employed Retail Sales Associates to gain recognition for the skills and knowledge they possess. Those currently not employed as retail sales associates can complete the knowledge exam portion of the certification program but cannot receive certification until they are working as a sales associate.
Job Description
Retail Sales Associates sell, rent, or lease a range of technical and/or non-technical goods and services directly to consumers. They are employed by stores and other retail and wholesale businesses that sell to the public.
Main Duties
Retail sales associates perform some or all of the following duties:
- Greet customers.
- Discuss the type, quality, and quantity of merchandise or services sought for purchase, rental or lease.
- Advise customers on use and care of merchandise, and provide advice concerning specialized products or services.
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates.
- Prepare merchandise for purchase, rental or lease.
- Prepare sales, rental or leasing contracts and accept cash, cheque, credit card, or automatic debit payment.
- Assist in the display of merchandise.
- Maintain sales records for inventory control.
- Operate computerized inventory record keeping and re-ordering systems.
- Conduct sales transactions through Internet-based electronic commerce.