7:30 a.m. — 8:30 a.m. Exhibit Booths Open & Continental Breakfast Sponsored by:

8:30 a.m. — 8:40 a.m. Welcome & Opening Remarks

8:40 a.m. — 9:30 a.m. Influencing Global Security One Community at a Time Francis D'Addario, Vice-President, Partner and Asset Protection, Starbucks Coffee Company Security as a cost burden is a myth. Done well, security offers returns on investment and can engage employees, enhance a brand's reputation and build community pride. With looming hazards of contagion, environmental disasters, organized crime, severe weather, and terrorism, retailers will need to work together to mitigate threats, ensure stakeholder interests and maintain the organization's mission. In this fast-paced, one-hour session, Francis D'Addario explains how global risks create opportunities for better leadership and improved security for Canada's retailers and communities. Sponsored by:

9:30 a.m. — 10:20 a.m. Understanding the Criminal Mind Rick Osborne, Founder, Truth for Teens Rick Osborne is a reformed gang member who became a heroin addict at age 15, one of Canada's most wanted criminals at 21, and after he was caught, a convicted felon who spent 23 years in prison. In a session dedicated to helping retailers understand criminal motives and techniques, Rick Osborne explains how criminals develop and how gangs work. Delegates will have the opportunity to ask pointed questions to help them better understand the threats gangs pose to retailers and what kind of pressure gangs create for retail employees and organizations.

10:20 a.m. — 10:45 a.m. Business Break — Exhibit Booths Open Sponsored by:

10:45 a.m. — 11:35 a.m. Retail Organized Crime: Inside the Criminal Enterprise Claude Sarrazin, Founder & President, SIRCO — Investigation and Protection How different are criminals from the rest of us? Do they sit around a poker table plotting their schemes under clouds of cigar smoke, or do they work on a laptop in a home office? Street gangs, foreign-based shoplifting rings, and cyber-savvy criminals are becoming more diverse. This session provides a detailed account of the day-to-day activities of retail organized crime groups. Delegates will learn how to successfully outsmart theft rings, prosecute offenders and avoid future incidences. Sirco's Claude Sarrazin draws on past investigations to describe how criminals think, work and build their illegitimate businesses. Sponsored by:

11:40 a.m. — 12:30 p.m. Concurrent Sessions Retail Organized Crime (ROC) Task Force Update Rita Estwick, Postal Inspector in Charge, Canada Post Security & Investigation Services, Canada Post Corporation Ian Booler, CA, Manager, PricewaterhouseCoopers Members of Retail Council of Canada's Retail Organized Crime Task Force update delegates about the Task Force's recent activities, focus and strategy for the future. As chair of the ROC Task Force, Rita Estwick will discuss its first report on retail organized crime and explain how, through its various sub-committees, it will push the report's recommendations forward with policymakers, the retail community and consumers. Sponsored by:       The Intersection of Loss Prevention and Privacy Law Moderator: Derek Nighbor, Senior Vice-President, National Affairs, Retail Council of Canada Panelists: Don Berezowski, Associate Vice-President, Loss Prevention & Safety, Sears Canada Inc. Elizabeth Denham, Assistant Privacy Commissioner of Canada In Canada, retailers are subject to federal privacy laws and provincial privacy legislation in Alberta, British Columbia, and Quebec. Privacy laws protect the rights of Canadians but limit retailers' ability to collect, use and disclose personal information.   Retailers are responsible for the protection of personal information and the fair handling of it at all times. How can retailers work within privacy laws to safeguard against criminal activity and potential loss? This session will bring light to the direction needed to strengthen the connection between privacy and combating criminal activity. Sponsored by:     Three Ps to Furthering Investigations: Your People, the Police, and Partnerships Moderator: Bill Cowper, Manager, Loss Prevention/Enforcement, Nova Scotia Liquor Corporation Panelists: Dave Eidet, Staff Sergeant, RCMP Burnaby Detachment Jim Gorry, Acting Operations Manager, Ontario Provincial Police Anti-Rackets Section Pete Brandwood, Acting Sergeant, Peel Regional Police Services and Program Coordinator, Crime Stoppers Retail investigations become more difficult the farther crooks get from the store's front door. To reel offenders back in, retailers need to work closely-and effectively-with police. In this session, a panel of law enforcement officers and retailers discusses how retailers can work together in the fight against retail organized crime and build positive and productive working relationships. Sponsored by:

12:30 p.m. — 1:30 p.m. Lunch 'N Learn with the Experts Over a buffet lunch, delegates have the chance to participate in Roundtable Discussion groups with conference speakers and noted experts. Speakers will sit down at a different table for lunch and answer delegate questions, delve deeper into the issues, and generate productive discussions. > View a Complete List of Roundtable Topics and Hosts Sponsored by:

1:30 p.m. — 2:00 p.m. Networking Reception & Exhibit Booths Open

2:00 p.m. — 3:00 p.m. Concurrent Sessions Dialing into Better Telephone Interviews: Techniques for Catching Crooks Chris Norris, CFI, Wicklander-Zulawski & Associates, Inc. Following on last year's popular session on interviewing techniques, Chris Norris returns to explain how retailers can use telephone interviews to advance investigations. He will explain how you can conduct an interview that will stand up under scrutiny, reduce resistance in the interviewee, recognize deception in a telephone interview, and gain buy-in for telephone interviewing from management. Delegates who want a close examination of the advantages and disadvantages of telephone interviews will want to attend this session.   How Abercrombie & Fitch Turns LP Specialists Into Broad-minded Business Leaders Dennis Klein, Vice-President, Loss Prevention Ron Smith, Director, Loss Prevention — West Zone, Abercrombie & Fitch Abercrombie & Fitch sets high standards for its retail loss prevention employees-each LP representative goes through an onboarding process aimed at developing a mindset that supports the whole business. In a case study aimed at showing how one retailer invests in retail investigators, delegates will gain insight into how to use technology to improve employees' skills, respond to the changing needs of employees, and help young employees find direction in their lives and their careers. Attend this session to find out why Abercrombie & Fitch cultivates broad business leadership skills in its Loss Prevention team. Sponsored by:     Achieving Real Data Security & Compliance in Retail Justin M. Joyner, Industry Solutions Manager - Distribution Sector, IBM Internet Security Systems Computer hacking is a "for-profit" business, and hackers have found a profitable trove of vulnerable enterprise data to loot—the hard drives of Canada's retailers. With an explosion of data to manage, new compliance directives mandating retailers to protect customers' data, and aggressive hackers who bypass traditional security systems easily, retailers need to do more to protect their private data. This presentation focuses on specific IT concerns for the retail industry, discusses what the cross-over between IT and LP means for LP professionals, and offers different approaches to increase security effectiveness while reducing cost and complexity.

3:00 p.m. — 3:30 p.m. Business Break — Exhibit Booths Open Sponsored by:

3:30 p.m. — 4:20 p.m. What U Need 2 Know About Online Investigations Cynthia Navarro, Principal, Finnegan's Way Social media-YouTube, Facebook, MySpace, LinkedIn-provide an environment for people to make friends, post photos, and share their lives with the world. Social media can also provide an excellent tool for retail investigators. This session examines trends in social media and social networking and discusses how these new tools can aid in retail investigations. Sponsored by:

4:20 p.m. — 5:10 p.m. Loss Prevention and Leadership: The CEO's Perspective Mario Pilozzi, Former CEO of Wal-Mart Canada Wal-Mart Canada's Loss Prevention program is one of the most successful in Canadian retail. Mario Pilozzi, Former CEO of Wal-Mart Canada, explains how Wal-Mart built such a reputable LP program. An advocate of Loss Prevention, Mr. Pilozzi discusses how Loss Prevention ought to fit into an organization, what Loss Prevention professionals need to do to build a successful career in retail, and what qualities retail management want in future leaders. Sponsored by:

5:10 p.m. — 5:20 p.m. Closing Remarks