Events
Webinars
FREE Online Training Series for RCC Members
Accessibility for Ontarians with Disabilities Act (AODA)
Customer Service Accessibility Standards
As of January 1, 2012 all Ontario businesses with at least one employee are required to adhere to new standards related to accessible customer service. Retail Council of Canada (RCC), in partnership with Accessibility Ontario, is pleased to present a webinar to educate members about these new standards.
The one-hour webinar covers:
- Your responsibilities under the AODA standard;
- What it will mean for your business;
- What you need to do and when;
- Q&A with the experts
To view the webinar, click here and enter the password: service
*Please note: Because the presentation is captioned, it is best to view in 'full-screen mode' so that the subtitles do not interfere with the text in the presentation.
You can also download Retail Council of Canada Webcast Questions and Answers, to view responses to questions posed during the presentation.
For further information, please contact Gary Rygus, Director Government Relations at 1-888-373-8245 ext 225 e-mail: grygus@retailcouncil.org or Tyler Mercer, Manager Member Relations ext 244 email tmercer@retailcouncil.org
