Customer Service
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Six essential ingredients for great customer service Retailer's Guide: Volume 5, Issue 2 "Every retailer has a recipe for how they like their customer service to look and taste," says Keren Dolan, President of Premier Service, a Montreal-based company that provides mystery shopping services to retailers. And the look and taste of a store's customer service becomes more important — maybe even crucial — during tough economic times when store traffic declines and consumer spending shrinks. Read More |
