Accessibility

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Accessibility standards apply for customer service, employment and communications. RCC has compiled resources to help retailers comply with government regulations and provide accessible service for customers.

For further information on AODA, please contact Gary Rygus, Director of Government Relations (Ontario), grygus@retailcouncil.org or phone: (416) 467-3744

Click below to learn more about the specific portions of the act.

 

 Customers

As of January 1, 2012 all business in Ontario with at least one employee need to comply with the new Accessible Customer Service Standard. The standard isn’t about ramps or automatic doors. It’s about understanding that people with disabilities may have different needs. It can be as easy as asking “How can I help?” and making small changes to how you serve customers with disabilities. While the standard is only required in Ontario, wouldn’t your business benefit from more effectively serving a market worth an estimated $25 billion? View more customer service resources.

Visit the Government of Ontario e-Laws website to view the full policy:

Accessibility Standards for Customer Service (Ontario Regulation 429/07)

Accessibility Standards for Customer Service - Exemption from Reporting Requirements (Ontario Regulation 430/07)

 

 

Employees

The Accessibility Standard for Employment will help organizations support and keep more skilled employees. It will make accessibility a normal part of finding, hiring and communicating with employees who have disabilities.

Visit the Government of Ontario e-Laws website to view the full policy.

As of January 1, 2012, organizations will need to provide their employees with disabilities with emergency response information that is tailored to the employee’s needs, if the disability requires it. View the requirements for this portion (27) of the Ontario Integrated Accessibility Standards Regulation. Other requirements will be phased in between 2012 and 2017.

 

 

Information and Communications

The Accessibility Standard for Information and Communications will help people with disabilities access sources of information that many of us rely on every day. Some parts of the standard apply only to educational or training institutions.

Visit the Government of Ontario e-Laws website to view the full policy:

Integrated Accessibility Standards Regulation.

As of January 1, 2012, if your organization prepares emergency procedures, plans or public safety information, you will need to provide information in accessible formats, such as large print. View the requirements for this portion (13) of the Ontario Integrated Accessibility Standards RegulationHere.

Other requirements will be phased in between 2012 and 2025.

For further information on AODA, please contact Gary Rygus, Director of Government Relations (Ontario), grygus@retailcouncil.org or phone: (416) 467-3744