Accessible Customer Service Resources

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RCC Resources

Government of Ontario Resources

The Ontario government website includes templates and guides to help you prepare for the 2012 deadline and beyond. These resources are free for download.

How you comply with the standard depends on how many employees you have. To calculate this number include all full-time, part-time, seasonal and contract employees. Do not include volunteers or independent contractors.

Businesses with fewer than 20 Employees:

Step 1: Make your plan
Use this Guide to get you started on putting your plan together
Use this template and fill in the blanks to put your plan on paper

Step 2: Train your employees
Use the Ontario Government training tools
Train your staff with the “How May I Help You?” interactive course

Already prepared? Here's a checklist to make sure you're ready.

Businesses with more than 20 Employees must:

Step 1: Make your plan
Use this Guide to get you started on putting your plan together
Use this template and fill in the blanks to put your plan on paper

Step 2: Train your employees
Use the Ontario Government training tools
Train your staff with the “How May I Help You?” interactive course

Step 3: Keep a written copy of the plan on accessible customer service that you created in Step 1 and let your customers know that it’s available. If they ask, provide it in an accessible format like large print. Also, keep a training log of the training you provided in Step 2. Keep track of who you trained, on what and when.

Step 4: Report you results – The Government of Ontario is currently building a tool to let you do this online. RCC will keep you informed on this portion of the act as it develops. Or register here to receive an update from the ministry as soon as it is available.

Already Prepared? Here's a checklist to make sure you're ready.

Additional Resources

Support and Community Organizations: