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"How May I Help You?"
An e-Learning Module on Serving Customers with Disabilities
| Developed in partnership with the Ontario Government, Retail Council of Canada is providing its members with a free e-learning module on how to serve customers with disabilities. > To order a free CD-ROM in either English or French, click here. |
Finance
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Leasing, financing, renovating, starting a second location — experienced retailers know there is a lot of business behind the business of retail. Get financial advice and tools here. |
Franchise Operations
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Planning to get into the franchise business? Or maybe you have a successful business model that you think would make a great franchise? Start here for advice on where to go next. |
Health & Safety
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Nothing is more important to retailers than the health and safety of their employees and our customers, and so we've assembled a few tools to help you ensure everyone's well-being. |
Human Resources
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Without a doubt, retail is a people business... and without the right people working for you, you're out of business. Find out what Retail Council of Canada is doing on your behalf to address retail's labour needs, and what you can do at the store level to ensure a productive and engaged workforce. |
Information Technology
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Payment processing, chip cards, e-commerce, RFID – technology in all its forms is playing a huge role in how the retail industry is changing. Here is the place to find the latest technology white papers, as well as useful tips on how to keep ahead of the digital revolution. |
Loss Prevention
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Theft, counterfeiting, organized retail crime – these are issues facing Canadian retailers of all sizes, with the RCMP estimating that organized crime alone costs retailers $5 billion a year. We’ve assembled some tools, tips and articles to help you protect your assets. |
Marketing & Advertising
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Who are your customers? Where will you find them? How will they find you? Every successful retail business must have a marketing/advertising plan in place; here's where you can start building yours. |
Merchandising & Buying
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If you're responsible for figuring out what to stock and where to find it – and how to put it out on your shelves where people can find it – then this is the department for you. |
Store Planning & Design
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Are you looking for helpful hints and ideas about how to improve your store's layout or design? We've assembled a number of tools and case studies that highlight the latest in store design trends. |