The Government of Manitoba has launched a stakeholder consultation on the development of a customer service accessibility standard in Manitoba and has released a discussion document for public input.

To review the Discussion Paper or to learn more about the Act, please see here.

Manitoba’s Disabilities Issues Office will be hosting public consultation sessions to provide information on the proposed customer service standard and to hear feedback from stakeholders. The in-person sessions will be held on:

Tuesday, June 17, 2014
1:00 to 4:00 p.m. CT
Wednesday, June 18, 2014
1:00 to 4:00 p.m. CT
(Registration is at 12:30 p.m.)

Greenwood A, Greenwood Ballroom & Conference Centre
The Best Western Plus Airport Hotel
1715 Wellington Avenue in Winnipeg

For retailers outside of Winnipeg, the June 17th session is available as a webinar. You can register here.

To register, contact Tracy MacMillan by e-mail at [email protected], or call 204-945-7613. The deadline for registration is Monday, June 9, 2014.

Written submissions on the proposed customer service standard are welcomed and can be sent to [email protected]. Please feel free to share your feedback with Lanny McInnes, RCC’s Director, Prairies at [email protected]. As well, RCC has a seat on the Standard Development Committee on Customer Service that will help develop and draft the standard for the Minister’s approval.


In December 2013, Manitoba’s Accessibility for Manitobans Act (AMA) became law. Similar to Ontario’s accessibility legislation, the purpose of The Accessibility for Manitobans Act is to prevent and remove barriers that affect persons with disabilities. The legislation will be implemented through the introduction of standards in five areas:

  • customer service
  • information and communication
  • transportation
  • employment
  • the built environment

The customer service standard has been identified as the first standard to be developed and implemented in Manitoba.

RCC has been one of three business associations representing employers on the Minister’s Accessibility Advisory Council. RCC also has a seat on the Standard Development Committee on Customer Service that will be developing the customer service standard.

If you have any questions or concerns, please don’t hesitate to contact: Lanny McInnes at [email protected] or 204-253-1654.