This year, all businesses and not-for-profits with 20 or more employees in Ontario must file an online compliance report related to the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

Ontario has standards which help ensure that organizations are accessible to people with disabilities. Ontario's Accessibility Standard for Customer Service came into effect in 2012; all businesses and not-for-profits with one or more employees were required to comply.

Since 2012, additional requirements have come into effect. This year’s online compliance report will cover these requirements. The requirements differ depending on how many employees work at your organization.

Organizations with 50+ Employees

The requirements covered by this year’s report should have been met by January 1, 2014. Organizations with 50+ employees must report that they:

For a complete list of the requirements that apply to your organization, visit

Organizations with 20-49 Employees

There are no new requirements this year for organizations with 20-49 employees; however they are required to report on their continued compliance with the customer service standard. They also have the same two emergency-related requirements outlined above, which had to be met by 2012, although they are not required to report on them.

For a complete list of the requirements that apply to you, visit

Organizations with 1-19 Employees

These organizations are not required to file an AODA compliance report, but must still comply with some requirements.

For a complete list of the requirements that apply to your organization, visit

Filing a report

Filing an AODA compliance report can be done online, through your account.

ONe-Source is a helpful online guide to the government services, forms and information that you need to start, operate and grow your business or not-for-profit organization.

For detailed instructions on filing your report download your step by step guide.

Deadline and penalties

AODA compliance reports are due by the end of the year. Failing to file your report can result in enforcement action including financial penalties.

If you have any questions, please contact Gary Rygus, Director, Government Relations (Ontario) at (416) 467-3744: or e-mail: [email protected]