Mental Health Resources for Retail Employees

The last few years have been especially challenging for retail employees who have had to very quickly adapt to the many changes accelerated by the pandemic and for many, there have been mental health consequences. To help retailers navigate this important issue, RCC has created and assembled resources that you can use to support yourself and your team.

NEW Mental Health in Retail Guidebook

Free to download. Available in English and French.

This comprehensive guidebook, designed specifically for retail leaders and front-line workers, offers critical information and insights, including:

Resources and tools for retail employees to assist in evaluating their mental health
Strategies and tactics for practicing de-escalation in customer service
A psychological health and safety plan for the retail workplace

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National and Regional Resources:

Building Mental Health into Retail and Hospitality Organizations

This guide is designed to help retail and hospitality industry decision makers create the foundation for good workplace mental health. It includes tips, training suggestions, important programs, and conversation guidelines to get you started. Putting these pieces in place will set your organization on the right path for a successful journey toward establishing a psychologically healthy and safe workplace. View the guide.

Suicide Prevention in the Workplace – Mental Health Commission of Canada

Increased stress, anxiety and depression are all side-effects of the COVID-19 pandemic. For some people, this translates to feelings of hopelessness, despair, or even suicidal thoughts. We need to have meaningful conversations in the workplace about suicide, to provide support and resources, and to bring hope to someone who may be struggling with the thought of suicide. Use this guide to navigate those difficult conversations. It offers information for your own mental health and for employers, managers, and co-workers, along with tips for those who work with the public. Just talking about suicide is one of the best ways to prevent it. View the guide

Mini-Guide for women sidelined from the workforce

Since the onset of COVID-19, and with many businesses being forced to shutter their doors, women are leaving the workforce in droves — often involuntarily. The impact of taking an extended absence from the workforce is multi-faceted, often affecting a woman’s mental, financial, and professional well-being, along with other areas. Not all women are struggling, but for those who are, the right combination of support and practical actions can ease the burden and help them emerge more resilient on the other side. View the guide

Building Mental Health into Operations During a Pandemic

This 62-page guide developed using guidance from the National Standard of Canada on Psychological Health and Safety in the Workplace has guidelines to help organizations build a supportive and proactive approach to mental health into their emergency management and business continuity programs. This guide will help employers understand how to manage psychological health and safety (PHS) through events like a pandemic which can make significant and lasting differences in the lives of workers and their families. View the guide.

Canadian Center for Occupational Health and Safety e-Courses

Did you know that about one in five Canadians experience mental health issues at some point during their working years? Mental health is on everyone’s mind right now as we navigate through COVID-19. The Canadian Center for Occupational Health and Safety offers e-courses on various Health and Safety topics, including Mental Health awareness and prevention. To support workplaces during the Coronavirus disease (COVID-19) pandemic, CCOHS has made these helpful resources free of charge. View e-courses