To assist retailers in their reopening planning, Retail Council of Canada, in collaboration with Boston Consulting Group and retailers from across Canada, has prepared the Road to Retail Recovery Playbook to help Canadian retailers, large and small, plan for the reopening of retail sector across the country. Go to download
Customer Health & Safety
Ensure customers are & feel safe while shopping, including specific guidance on:
Malls and food courts
Customer screening
Social distancing
Check & payment
Store cleanliness
Employee Wellbeing
Keep employees safe & healthy, including specific guidance on:
HQ & office re-opening
Protective equipment
Confirmed case response
Employee testing
Retail Operations
Continue to efficiently & effectively deliver product and operate stores, including specific guidance on:
Supply chain management
Inventory management
Store operations
Merchandising & Marketing
Provide a relevant offering given the new market context, including specific guidance on:
Holiday seasons
Product offering & assortment
Pricing, promotion & markdown
Advertising & communications
Store Network & Channel
Adjust to new demand & operating needs, including specific guidance on:
Store network
Omnichannel capabilities & fulfillment
Returns management
Finances
Maintain liquidity to fund operations, including specific guidance on:
Assess liquidity & implement governance
Rationalize op. costs
Review working capital & balance sheet
Plan for the future
Download Recovery Playbook
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