What are a retailer’s rights to deny entry to someone refusing to wear a mask?

  • Laws vary from province to province. On a broad basis, retailers are required to make best efforts to ensure that people are wearing a mask when entering a retail environment
  • Retailers should control entry into their premises in ways that are reasonable and not discriminatory
  • In addition to legal obligations, public relations and customer relations considerations should be thought through.

If a customer refuses to wear a mask, depending on jurisdiction, you may be obligated to point them to alternative options such as curbside pick-up and/or delivery rather than allowing them into the store without a mask. Please refer to RCC’s Mask Requirements by Region page for more information.

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