PEAK Retail Training Program


Retail Industry—A Career of Choice!

PEAK Training and Development Program is designed to help graduates become more productive, valued and rewarded in their employment in the retail industry. Each course is offered on a stand-alone basis, the individual courses complement one another, and the complete series offers well-rounded training in retail customer service, sales and human resources.

PEAK courses are only currently offered in British Columbia, Alberta and Toronto in partnership with WCG. Certificates from WCG and Retail Council of Canada provide credentials that ensure graduates are marketable as a valued addition to any employer.


PEAK Customer Service Modules

  • Above and Beyond
  • Keeping the Customer Satisfied
  • Managing Difficult Situations
PEAK Retail Selling Modules
  • Retail Selling Skills
  • Psychology of Selling
  • Secrets to Increased Sales

PEAK also offers Retail Leadership Fundamentals for employees looking to advance their career in retail.

PEAK Retail Leadership Fundamentals

  • Supervisory Skills
  • Management Leadership Skills
  • Cultivating a Team Environment

For more information on PEAK or how to implement into your stores, please contact RCC’s Education Department at 1-888-373-8245 ext 320 or email at [email protected].