PEAK Retail Training Program

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Retail Industry—A Career of Choice!

PEAK is an industry-leading retail training program, designed to help retail employees become more productive, valued and rewarded in their career. Employees may take individual courses on a stand-alone basis, or together as part of the complete series. Together, the courses complement one another, and the complete series offers well-rounded training in retail customer service and sales.

Sales and customer service associates must be able to combine their customer service and retail selling skills to provide the best service to customers.

PEAK Retail Basics: Customer Service

The PEAK Retail Customer Service series provides employees with the necessary skills, attitudes and knowledge to demonstrate consistent, exceptional customer service. Modules include:

Keeping the Customer Satisfied
Topics include: Knowing Your Customer, Determining Their Needs, Meeting Their Needs, First Impressions, Building Relationships, Store Appearance, Product Displays & Signage, Employee Interaction

Managing Difficult Situations
Topics include: Communications Breakdown, Perception Problems, Lack of Knowledge/Understanding, Listening Skills, Personality Profiles, Communicating with Other People, The Energy of Emotions, Identifying Complaints or Problems, and Problem-Solving Skills

Above and Beyond
Topics Include: Job vs. Career, Satisfied Customers, Happy Employers and Fulfilled Employees

Program Cost:  RCC Members - $79.00 / Non Members - $119.00
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PEAK Retail Basics: Retail Selling

The PEAK Retail Selling series provides employees with the necessary skills, attitudes and knowledge to demonstrate consistent, exceptional retail selling. Modules include:

Basic Selling Skills
Topics include: Selling Cycle, Moments of Truth, Expecting a Sale, the Approach, The Sales Process, The Close, Add-Ons & Cross Promotions and Maintaining the Relationship

Psychology of Selling
Topics include: Understands Yourself, Understanding Your Customers, Communication Psychology- Buying Signals and Non-Verbal Communication

Secrets to Increased Sales
Topics include: Three Methods to Increase Sales, Knowing the Products, Selling the Features and Benefit, To Sell Is to Serve, Sales Opportunities, and “Closing the SALE” Method

Program Cost:  RCC Members - $79.00 / Non Members - $119.00
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PEAK Retail Basics: Retail Leadership

The PEAK Retail Leadership series provides employees with the necessary skills, attitudes and knowledge for employees to advance their career in retail leadership. Modules include:

Management Leadership
Topics include: The Three C’s of Leadership, Becoming an Effective Coach, Communication for Leaders and Compassions – the Human Side of Leadership

Building a Team Environment
Topics Include: How Teams Work, Communication with the Team, Leading the Team and Motivating the Team.

Program Cost:  RCC Members - $59.00 / Non Members - $89.00
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PEAK Retail Basics: All Modules

Taken together, the PEAK Retail Training Program provides employees with the necessary skills, attributes, and knowledge to demonstrate consistent, exceptional customer service and retail selling, as well as transition towards retail leadership. Module Include:

Keeping the Customer Satisfied
Managing Difficult Situations
Above and Beyond
Basic Selling Skills
Psychology of Selling
Secrets to Increased Sales
Management Leadership
Building a Team Environment

Program Cost:  RCC Members - $239.00 / Non Members - $359.00
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For more information on PEAK or how to implement into your stores, please contact RCC’s Education Department at 1-888-373-8245 ext 320 or email at [email protected].