Connect and serve your customers


Customer service skills to share with your team

All the marketing and promotion in the world can’t erase a bad customer service experience – especially for a small business. Making customer service a priority in all aspects of your business can strengthen your brand, improve sales, and generate more leads.

    Twenty-one Deadly Selling Sins *
    The Retailer’s Guide to a Successful Christmas *
    Sales Training from Graff Retail (RCC members save 10% off)
    Accessibility in Ontario – Customer Service Standards

Design a memorable customer experience

Your brand brings customers to your store but it’s their in-store experience that keeps them coming back. Explore how enhancing the customer experience can benefit your business.

    Evaluating your Customer’s Experience
    Building Business through Renovation and Redesign
    How Music Impacts your Business