Sharon Gai, AI Strategist, on Personalization, Blind Boxes & Retail 2.0
In this episode of The Voice of Retail, I’m joined by Sharon Gai, former Alibaba executive and global AI thought leader, for an eye-opening discussion on how generative AI is reshaping the retail landscape. Broadcasting from São Paulo, Sharon shares firsthand insights on tech-fueled retail innovation in China, the future of personalization, and the growing influence of agentic AI. From blind box retailing to chatbots and data strategy, this episode is packed with global takeaways and practical advice.
