Acing the Great Return: Fostering next-level CX in uncertain times through better staff communication

July 8, 2021

| 1:00pm - 2:00pm ET | 12:00pm - 1:00pm CT | 10:00am - 11:00am PT

Now more than ever, retailers are looking to stay profitable and resilient by elevating the all-important customer experience. But in these uncertain times, so much change in

the physical retail space has made it difficult to focus on meaningful – and consistent – customer interactions, not to mention bridging the gap between physical and digital experiences.

The secret to acing the Great Return? Investing in your frontline communications and feedback loop. Your associates have a critical role to play in enhancing the customer experience – and helping your organization stay agile and responsive by tapping into your consumers’ expectations, attitudes, and behaviors.

This webinar will provide the business case for leveraging staff communications and feedback to foster next-level customer experience. Get real-world examples from industry-leading retailers, actionable insights on building out a strategy, and the most common pitfalls retailers face when encouraging upward feedback from their associates.




Rachel Huckle

Chief Retail Officer

Staples Canada






Jordan Ekers

Co-founder and COO


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