Retail Training and Employee Development Benchmark Survey 2015

1:00 - 2:00 PM EST

Retail Council of Canada (RCC), in partnership with WCG International Consultants Ltd., conducted a member survey to identify training and development benchmarks.

In this webinar, RCC and WCG will be presenting in-depth findings from the results of the survey.


Key lessons and discussion points include:

  1. A shortage of skilled candidates exists to meet retailer’s recruitment needs.
  2. Attitude and soft skills are priorities in the recruitment and selection process.
  3. The focus of training currently delivered is operational in nature with a focus towards policy and procedures and management development.
  4. Post-Secondary education is seen as a nice-to-have, but not a requirement for retail positions. Respondents also support continuing education initiatives for employees.
  5. e-Learning and classroom are the predominant methods of training for retailers

Click here to download the survey results in advance of the webinar.

This webinar is sponsored by:

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