Evolution of Retail Webinar Series: Empowering your Workforce – Retail Execution
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Ironically, in a world where self-service and autonomous stores are becoming more common, today’s retail depends so much on the effectiveness of the store associate. Customers tell us that one of the most important drivers of their loyalty is an informed and knowledgeable staff. Competing against eCommerce retailers, the brick and mortar stores need to have associates that engage their customers and make the in-store experience memorable. Accomplishing these things involves giving associates the tools they need to communicate, collaborate and operate in the modern retail workplace.
In this session, Dave Rodgerson of Microsoft discusses these challenges with Randy Davidson of DXC Technology.
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