Online Retail Training

To help provide retail associates with greater insight and training in core retail disciplines, Retail Council of Canada has developed modular training programs to cover a variety of topics. The focus of these courses cover:

 

Retail Training Program

The PEAK Retail Training Program helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers. These core skills help retail employees become more productive, valued and rewarded in their employment, which in turn provides better in-store performance.

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Retail Selling Course

The PEAK Retail Selling course focuses on the necessary skills, attitudes and knowledge to enable sales associates to demonstrate consistent, exceptional retail selling behaviours.

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Customer Service Course

The PEAK Customer Service course helps individuals develop customer service, sales and leadership skills which are crucial for in-store retail associates and managers.

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Retail Leadership Online Course

The PEAK Retail Leadership series provides employees with the necessary skills, attitudes and knowledge for employees to advance their career in retail leadership.

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Employees may take PEAK courses individually or together as part of the complete program. Taken together, these courses offer well-rounded training in customer service, sales and retail leadership.

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