Retail Loss Prevention Forum
November 10, 2020| 2:00pm - 4:45pm ET | 1:00pm - 3:45pm CT | 11:00am - 1:45pm PT
Join us for the Retail Loss Prevention Forum to find out the latest insights and strategies for retailers in a COVID world. Register now
|2:00 pm – 2:05 pm||Welcoming Remarks|
|2:05 pm – 2:30 pm
||Keeping up with Frauds and Scams in Canada
With the surge of eCommerce shopping and increasing health and safety concerns Canadian retailers need to be vigilant to fraud trends and cyber-crime. RCMP Anti-Fraud Centre shares details of their latest updates and what retailers need to know to protect their brands and secure their assets.
Sgt Guy-Paul Larocque, RCMP Anti-Fraud Centre
Rita Estick, Director, Security Fusion Centre, Canada Post
|2:30 pm – 3:00 pm||Securing Retail: Trends in Loss Prevention
Retail loss prevention professionals gather to discuss the current state of the industry and how recent global events have changed their priorities and concerns. How do employment practices safeguard the brand? How can customers be confident in a safe shopping experience or feel secure with delivery? Discover these answers and what new analytics need to be considered in this rapidly evolving sector.
Patrick Jandard, Country Security Manager at H&M, Hennes & Mauritz Inc
Diane J. Brisebois, President and CEO, Retail Council of Canada
Bob Riddell, Founding Chair, BOMA Toronto Security Risk Management Advisory Council (SRMAC), Moderator
| 3:00 – 3:05 pm
||Fast Five Sponsor Highlight
Intelligent retail solutions addressing today’s needs and tomorrow’s demands
Across Canada, retailers have been forced to adapt — keeping customers safe, protecting staff, enforcing physical distancing all while continuing to operate as effectively as possible. Rick Snook from Axis Communications discusses how intelligent retail solutions can be leveraged effectively to address these demands, and how they can play a pivotal role in the future.
Rick Snook, Business Development Manager, Retail & Banking, Axis Communications
|3:05 am – 3:15 pm
||Coffee Break Sponsored by Halo Metrics|
|3:15 – 3:35 pm||Loss Prevention Prepares for the Holidays
Holiday shopping events in 2020 bring new challenges with health and safety and changes in consumer priorities. This session quickly looks at key issues loss prevention professionals should evaluate as the busiest time of the year ramps up in retail. As chair of the RCC Loss Prevention taskforce Paul Trickett also shares insights on recent discussions.
|3:35 – 3:40 pm||Fast Five Sponsor Highlight
Body-Worn Camera for Retail Operations
The Motorola VT100 body-worn camera is an essential piece of equipment in retail operations. Its very presence can help to de-escalate confrontational situations, capture evidence, deter aggression and provide peace of mind for those risking their lives during the current pandemic. In addition to recording interactions, the cameras provide an added sense of security to those wearing them, knowing that help is at hand with the push of a button.
Giles Tipsword, Channel Manager, North America Video Security Solutions and Analytics, Motorola Solutions, Inc.
| 3:40 – 4:10 pm
|De-Escalating Hostility in the Workplace
Front line workers have a new role enforcing health and safety practices but who is protecting them? Two years ago, London Drugs identified a trending increase in hostility and violence which continued to escalate in 2020. Learn how the multi-pronged approach, that includes training, new procedures, and reporting processes, is creating positive change and safer environments for customers and team members.
Clint Mahlman, President & CEO, London Drugs Limited
Jacquie Allison, Manager, Health and Safety, London Drugs Limited
Tony Hunt, General Manager, Loss Prevention, London Drugs Limited
Rich Batchelor, Chief Change Agent, Capillary Consulting, Moderator
|4:10 – 4:35 pm||Protecting your Business against Cyber Threats
Cyber risk as grown in tandem with the increasing adoption of eCommerce this year. In this session we discuss measures retailers can take to protect themselves with data security, identifying new phishing scams and actions you can take to avoid charge backs.
Gord Jamieson, Head of Payment System Risk, VISA
|4:35 pm||Closing Remarks|
Times listed above are in Eastern Time.
|Bob Riddell, Founding Chair, BOMA Toronto Security Risk Management Advisory Council (SRMAC)|
|Clint Mahlman, President & CEO, London Drugs Limited
Clint assumed the role of Chief Operating Officer in 2011, was named Executive Vice President in 2014, and in 2018 became President and COO. In his 36 years with London Drugs, Clint has made a lasting impact on many aspects of the business. From part-time stock person to President, Clint has served in a wide range of store and head office roles, enabling him to develop a 360-degree perspective of the business. He is known for his passion for understanding how customer and employee behaviour drives merchandising and operations.
During his time as President & COO, London Drugs has been recognized by Forbes Magazine as one of Canada’s best employers for four years in a row, and multi-year winner of BC’s Most Trusted Brand, and BC’s most loved brand (of any industry) for a number of years.
During the COVID-19 pandemic, Clint has been highly engaged with many national and provincial industry responses to the pandemic through Retail Council of Canada special committees, and a number of direct consultations with Federal and Provincial government officials to advise and support their responses to public health.
|Sgt. Guy Paul Larocque, Acting Officer in Charge, Canadian Anti-Fraud Centre, Royal Canadian Mounted Police
Guy Paul Larocque has been a member of the Royal Canadian Mounted Police (RCMP) since 2002. He is the acting officer in charge of the Canadian Antifraud Centre and the mass marketing and major fraud coordinator for the RCMP, where he represents Canadian law enforcement by providing lectures and participating in working groups to develop policy to combat mass marketing fraud in Canada. He has had a diverse policing career, working in both financial crime and general duty policing. While posted with the Financial Crime Section in New Brunswick, he led the first case of mortgage fraud in New Brunswick.
|Giles Tipsword, Channel Manager, North America Video Security Solutions and Analytics, Motorola Solutions, Inc.
Giles is the North American Channel Manager for Motorola’s Enterprise body worn camera channel. He has more than 10 years of experience selling and supporting body worn cameras, in car video and license plate recognition technologies. Giles is also a retired Detective Lieutenant / Unit Commander from the Phoenix Police Department (Phoenix, Arizona, USA).
|Gord Jamieson, Senior Business Leader, Canada Risk Services Visa Inc
Gord is a Senior Business Leader at Visa and is responsible for Canada Risk Services. His goal is to differentiate Visa from competition, reduce risks of regulatory impact and support core growth by engaging Canadian clients to minimize payment system risks. Prior to joining Visa, Gord served as a member of the Royal Canadian Mounted Police for 20 years. Gord has over nine years of experience investigating organized crime involvement in forged credit card manufacturing and distribution. Gord is recognized by the Canadian courts as an expert in this field of investigation. In 2002, Gord graduated from Utica College of Syracuse University with his Masters of Science degree in Economic Crime Management. Gord has held positions as both the President and Vice-President of the Central Canada Chapter of the International Association of Financial Crimes Investigators (IAFCI) and presently is a member of the IAFCI Board of Advisors.
|Jacquie Allison, Manager, Health and Safety, London Drugs Limited
Jacquie Allison is the Manager, Health and Safety for London Drugs Limited. In her 39 years at London Drugs, she has a background in various Human Resources capacities, mainly in Disability Management. At London Drugs, Health and Safety is the top priority. Jacquie brings her caring nature to the promotion, implementation, training and maintenance of all safety systems and procedures. Her belief in the importance of personal wellness drives initiatives and programs to enhance the health and wellbeing of the London Drugs team members.
|Patrick Jandard, Country Security Manager at H&M, Hennes & Mauritz Inc
Patrick is the Country Security Manager for H&M Canada for the last 15 years. In this role he is responsible for all life & safety, business continuity, physical security, data privacy and loss prevention policies, processes and equipment country wide. Additionally, he also re-structured the H&M security department in the USA and supported new stores openings in Moscow and Tokyo. Prior to his H&M career, Patrick was the Director, Resources of Protection for Roots Canada. He is an A.S.I.S. board Certified Protection Professional.
|Paul Trickett, National Director of Asset Protection, Staples Canada|
|Rich Batchelor, Chief Change Agent, Capillary Consulting|
|Rick Snook, Business Development Manager, Retail & Banking, Axis Communications
Rick Snook is the Business Development Manager for Retail and Banking at Axis Communications. In this role he provides support and education and assists with providing comprehensive and sustainable solutions to our large end users while protecting our channel partners. Rick joined Axis in 2015 as a Key Account Manager for end users support for the Central Canada Market. He has over 36 years of sales, marketing, technical and design experience in the electronic security industry. Mr. Snook has been involved with industry leading associations such as CANASA, ASIS, Security Industry Association for many years. He was awarded The RA Henderson Award for his achievements within the security industry and making significant contributions to the advancement of the interests of the entire industry. Mr. Snook holds a Physical Security Professional (PSP) certification from ASIS International, Loss Prevention Qualified (LPQ) from the Loss Prevention Foundation, CPTED Level 1 as well as an Axis Certified Professional (ACP) designation from Axis Communications.
|Rita Estick, Director, Security Fusion Centre, Canada Post
In her capacity as Director, Security Fusion Centre at Canada Post, Rita is continuing to develop new security capabilities to respond to emerging threats impacting corporate and customer security interests and ensuring the required security imperatives are provided in order to drive the company’s future security program. Throughout her career at Canada Post, Rita has established strategic partnerships with both the business and law enforcement communities where she has placed an important focus on information-sharing and preventative strategies to support risk reduction strategies. Highly regarded for her ground-breaking efforts in the security community, Rita is a frequent speaker at educational conferences. Rita has been recognized twice on the cover of Canadian Security Magazine and was awarded the inaugural Loss Prevention Lifetime Achievement Award from Retail Council of Canada.
|Tony Hunt, General Manager, Loss Prevention, London Drugs Limited
Tony Hunt is the General Manager of Loss Prevention for London Drugs Limited. Tony’s team at London Drugs is responsible for physical security, asset protection, internal investigations, distribution and supply chain security, online fraud prevention and the primary focus of late, emergency management and business continuity.
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