Retail Loss Prevention Forum

With the surge of eCommerce shopping and increasing health and safety concerns Canadian retailers need to be vigilant to fraud trends and cyber-crime. RCMP Anti-Fraud Centre shares details of their latest updates and what retailers need to know to protect their brands and secure their assets.

Sgt Guy-Paul Larocque, RCMP Anti-Fraud Centre

Rita Estick, Director, Security Fusion Centre, Canada Post

Retail loss prevention professionals gather to discuss the current state of the industry and how recent global events have changed their priorities and concerns. How do employment practices safeguard the brand? How can customers be confident in a safe shopping experience or feel secure with delivery? Discover these answers and what new analytics need to be considered in this rapidly evolving sector.

Patrick Jandard, Country Security Manager at H&M, Hennes & Mauritz Inc

Diane J. Brisebois, President and CEO, Retail Council of Canada

Bob Riddell, Founding Chair, BOMA Toronto Security Risk Management Advisory Council (SRMAC), Moderator

Holiday shopping events in 2020 bring new challenges with health and safety and changes in consumer priorities. This session quickly looks at key issues loss prevention professionals should evaluate as the busiest time of the year ramps up in retail. As chair of the RCC Loss Prevention taskforce Paul Trickett also shares insights on recent discussions.

Paul Trickett, National Director of Asset Protection, Staples Canada

Body-Worn Camera for Retail Operations

The Motorola VT100 body-worn camera is an essential piece of equipment in retail operations. Its very presence can help to de-escalate confrontational situations, capture evidence, deter aggression and provide peace of mind for those risking their lives during the current pandemic. In addition to recording interactions, the cameras provide an added sense of security to those wearing them, knowing that help is at hand with the push of a button.

Giles Tipsword, Channel Manager, North America Video Security Solutions and Analytics, Motorola Solutions, Inc.

Front line workers have a new role enforcing health and safety practices but who is protecting them? Two years ago, London Drugs identified a trending increase in hostility and violence which continued to escalate in 2020. Learn how the multi-pronged approach, that includes training, new procedures, and reporting processes, is creating positive change and safer environments for customers and team members.

Clint Mahlman, President & CEO, London Drugs Limited

Jacquie Allison, Manager, Health and Safety, London Drugs Limited

Tony Hunt, General Manager, Loss Prevention, London Drugs Limited

Rich Batchelor, Chief Change Agent, Capillary Consulting,  Moderator

Cyber risk as grown in tandem with the increasing adoption of eCommerce this year. In this session we discuss measures retailers can take to protect themselves with data security, identifying new phishing scams and actions you can take to avoid charge backs.

Gord Jamieson, Head of Payment System Risk, VISA

Clint assumed the role of Chief Operating Officer in 2011, was named Executive Vice President in 2014, and in 2018 became President and COO. In his 36 years with London Drugs, Clint has made a lasting impact on many aspects of the business. From part-time stock person to President, Clint has served in a wide range of store and head office roles, enabling him to develop a 360-degree perspective of the business. He is known for his passion for understanding how customer and employee behaviour drives merchandising and operations.

During his time as President & COO, London Drugs has been recognized by Forbes Magazine as one of Canada’s best employers for four years in a row, and multi-year winner of BC’s Most Trusted Brand, and BC’s most loved brand (of any industry) for a number of years.

During the COVID-19 pandemic, Clint has been highly engaged with many national and provincial industry responses to the pandemic through Retail Council of Canada special committees, and a number of direct consultations with Federal and Provincial government officials to advise and support their responses to public health.

Guy Paul Larocque has been a member of the Royal Canadian Mounted Police (RCMP) since 2002. He is the acting officer in charge of the Canadian Antifraud Centre and the mass marketing and major fraud coordinator for the RCMP, where he represents Canadian law enforcement by providing lectures and participating in working groups to develop policy to combat mass marketing fraud in Canada. He has had a diverse policing career, working in both financial crime and general duty policing. While posted with the Financial Crime Section in New Brunswick, he led the first case of mortgage fraud in New Brunswick.

Giles is the North American Channel Manager for Motorola’s Enterprise body worn camera channel. He has more than 10 years of experience selling and supporting body worn cameras, in car video and license plate recognition technologies. Giles is also a retired Detective Lieutenant / Unit Commander from the Phoenix Police Department (Phoenix, Arizona, USA).

Gord is a Senior Business Leader at Visa and is responsible for Canada Risk Services. His goal is to differentiate Visa from competition, reduce risks of regulatory impact and support core growth by engaging Canadian clients to minimize payment system risks. Prior to joining Visa, Gord served as a member of the Royal Canadian Mounted Police for 20 years. Gord has over nine years of experience investigating organized crime involvement in forged credit card manufacturing and distribution. Gord is recognized by the Canadian courts as an expert in this field of investigation. In 2002, Gord graduated from Utica College of Syracuse University with his Masters of Science degree in Economic Crime Management. Gord has held positions as both the President and Vice-President of the Central Canada Chapter of the International Association of Financial Crimes Investigators (IAFCI) and presently is a member of the IAFCI Board of Advisors.

Jacquie Allison is the Manager, Health and Safety for London Drugs Limited. In her 39 years at London Drugs, she has a background in various Human Resources capacities, mainly in Disability Management. At London Drugs, Health and Safety is the top priority. Jacquie brings her caring nature to the promotion, implementation, training and maintenance of all safety systems and procedures. Her belief in the importance of personal wellness drives initiatives and programs to enhance the health and wellbeing of the London Drugs team members.

Patrick is the Country Security Manager for H&M Canada for the last 15 years. In this role he is responsible for all life & safety, business continuity, physical security, data privacy and loss prevention policies, processes and equipment country wide. Additionally, he also re-structured the H&M security department in the USA and supported new stores openings in Moscow and Tokyo. Prior to his H&M career, Patrick was the Director, Resources of Protection for Roots Canada. He is an A.S.I.S. board Certified Protection Professional.

Rick Snook is the Business Development Manager for Retail and Banking at Axis Communications. In this role he provides support and education and assists with providing comprehensive and sustainable solutions to our large end users while protecting our channel partners. Rick joined Axis in 2015 as a Key Account Manager for end users support for the Central Canada Market. He has over 36 years of sales, marketing, technical and design experience in the electronic security industry. Mr. Snook has been involved with industry leading associations such as CANASA, ASIS, Security Industry Association for many years. He was awarded The RA Henderson Award for his achievements within the security industry and making significant contributions to the advancement of the interests of the entire industry. Mr. Snook holds a Physical Security Professional (PSP) certification from ASIS International, Loss Prevention Qualified (LPQ) from the Loss Prevention Foundation, CPTED Level 1 as well as an Axis Certified Professional (ACP) designation from Axis Communications.

In her capacity as Director, Security Fusion Centre at Canada Post, Rita is continuing to develop new security capabilities to respond to emerging threats impacting corporate and customer security interests and ensuring the required security imperatives are provided in order to drive the company’s future security program. Throughout her career at Canada Post, Rita has established strategic partnerships with both the business and law enforcement communities where she has placed an important focus on information-sharing and preventative strategies to support risk reduction strategies. Highly regarded for her ground-breaking efforts in the security community, Rita is a frequent speaker at educational conferences. Rita has been recognized twice on the cover of Canadian Security Magazine and was awarded the inaugural Loss Prevention Lifetime Achievement Award from Retail Council of Canada.

Tony Hunt is the General Manager of Loss Prevention for London Drugs Limited. Tony’s team at London Drugs is responsible for physical security, asset protection, internal investigations, distribution and supply chain security, online fraud prevention and the primary focus of late, emergency management and business continuity.
In addition to his role at London Drugs, he is also responsible for the security programs within some affiliated companies. Tony is the Director of Security for London Air Services and London Aviation Centre, and the Director of Security for Sonora Resort and Conference Centre.
Tony has spent 35 years working in or consulting to retail business, with 32 of those years working directly in Loss Prevention, Security, Investigations, and Risk Management.
Tony sits on several industry-related committees and is a licensed security consultant. Tony keeps in touch with the industry by attending and speaking at conferences of industry organizations. (Canadian Association of Chiefs of Police, International Association of Financial Crime Investigators, Professional Investigators Association of British Columbia, Saskatchewan Safety Council, Association of Certified Fraud Examiners and the American Society for Industrial Security.)