Handling personal and business information (e.g. health data, online safety, fraud) Archives

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I am a retailer but have restaurant seating, so am following regional contact tracing requirements to capture contact information from seated diner groups. Any best practice tips?

Generally, collect as little information as possible and keep it for as short a time as possible. Read the order closely. If it says something like, ‘Gather name and phone number from one person per...Learn More

How do I approach cyber insurance and risk management?

Retailers may wish to consider cyber insurance, or to assess their current coverage if they already have it. The cyber insurance market is evolving rapidly. If you choose to improve your cyber maturit...Learn More

With increases in eCommerce and remote work, what can independent retailers do to protect themselves against fraud and cybersecurity risks during COVID-19?

Phishing, videoconferencing vulnerabilities, malware and simple mistakes are only some of the increased cybersecurity risks. Retailers seeking to protect themselves against heightened fraud and cybers...Learn More

What are retail best practices for gathering and sharing personal health information in response to COVID-19?

The Office of the Privacy Commissioner of Canada (OPC) has released general COVID-19 guidance on privacy obligations in information-sharing situations during the pandemic. The OPC guidance also includ...Learn More

What do I do if I am asked to share someone’s health information with a public health authority to help deal with the COVID-19 pandemic?

Retailers may receive requests from other organizations to share information that would identify an individual. Few circumstances legally require a private company to share someone’s health informat...Learn More

Can retailers screen customers at the door for entry, e.g. with temperature testing?

Individual screening, such as temperature testing, is technically permissible, yet must be approached very carefully. Be aware that government guidance in this area is sparse yet rapidly evolving. ...Learn More