Retail Futurist Doug Stephens predicts the store of the future will become the most powerful media channel available to your brand, offering customer experiences that are the most profitable product a retailer can sell.
But what do customers really want? And what constitutes a unique and engaging experience?
Join us for a night with Doug Stephens as Salesforce in partnership with the Retail Council of Canada presents: Reconstructing Retail, a Roadmap to Customer Engagement.
This thought leadership dinner will cover:
- Why retailers need to compete on customer experience today
- The common misconceptions related to customer experience design
- The five elements of remarkable experiences
- How to get started with customer experience redesign
Wednesday October 4th, 2017
5:30 pm - 8:30 pm