The ROI of digital frontline communication
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October 13, 2021| 11:00am
As we navigate out of these unforeseen times into a new normal, frontline and deskless organizations need to continue to support their workforce. And that support starts with the technology that enables organizations to share real-time info and collect in-the-moment feedback from their most valuable asset: their employees.
In this two-part webinar, our guest speaker, Forrester Senior Consultant Veronica Iles, will walk through Nudge’s recently commissioned Total Economic Impact™ Study conducted by Forrester Consulting to dive deeper into Forrester’s findings, which included a three-year ROI of 484%. Then, Nudge COO Jordan Ekers and our other guest, Forrester Senior Analyst of Digital Commerce, Scott Compton, will discuss the trending challenges facing the frontline, and the role that technology can play in bringing these organizations into the “new normal.” Topics will include the role of employees in achieving operational efficiency, and how better communication leads to quality customer experiences.
Join us to see how effective frontline communication can deliver tangible outcomes across your organization.