Supply Chain & Logistics

Retailers grapple with soaring fuel surcharges to ship online orders

July 4, 2022

So far, most companies are trying to absorb the extra domestic shipping charges, Retail Council of Canada spokeswoman Michelle Wasylyshen said. With inflation squeezing consumers and an ongoing battle for online dollars, she said retailers are reluctant to pass on costs.

“Retail is one of the most competitive industries in Canada, so raising minimum free shipping thresholds or adding surcharges to consumers directly is often done as a last resort,” she said. “Retailers would prefer to find savings elsewhere.”

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