Recent Articles

French language

Proposed changes to the Charte de la langue française

May 13, 2021

Here are the main measures that will affect retail: Inclusion of the status of the Charte de la langue française in the Canadian constitution and in the Quebec charter • This measure aims to make the right to be served in French (whether in writing or in person) judicious before the charters of rights and … Continued

Digital Retail & Technology

The current state of omnichannel – exclusive Forrester study commissioned by DAC

May 13, 2021

Omnichannel remains a highly misconstrued concept; a decade-long conversation with countless false starts and red herrings. The retail sector in particular has seen how omnichannel offers a seamless, continuous customer experience across online and offline touch points—but getting it wrong (or not thinking about it all) can result in bigger frustrations and an erosion of … Continued


Ontario extends stay-at-home order until June 2, 2021

May 13, 2021

This means that all public health and workplace safety measures under the province-wide emergency shutdown will remain in effect. For retail, this specifically means the continued closure of retail termed ‘non-essential’ and continued roping off of products deemed non-essential in big box and discount stores selling grocery. See the provincial news release for more information. RCC continues … Continued

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