Recent Articles

Digital Retail & Technology

The Retail Rollercoaster: Riding the ups and downs of today’s omnichannel landscape – Ipsos

April 13, 2021

Shoppers and retailers alike have been dealing with new dynamics throughout the pandemic.This paper presents some of Ispos’ key observations of retail in pandemic times and explores whether we are indeed moving in new and unforeseen directions or are instead seeing acceleration of anticipated trends. Looking at what this all means, Ipsos sets out ways … Continued


Human Rights Tribunal of Ontario provides employers with roadmap for responding to requests for exemptions from mask-wearing policies – Littler

April 13, 2021

In Sharma v. Toronto (City), 2020 HRTO 949, the Human Rights Tribunal of Ontario (HRTO) provides a roadmap for how employers should determine whether they are required to accommodate employees and customers who seek exemptions from the City of Toronto’s mask-wearing requirement. Enacted in response to the pandemic, By-Law 541-2020 (By-Law) requires businesses and other … Continued

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