In Salesforce’s State of the Connected Customer Report, 88% of consumers surveyed say the experience a company provides is as important as its products or services. In today’s economic climate, de...Learn More

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Caddle, in partnership with the Retail Council of Canada (RCC), surveyed Canadians from coast to coast to better understand consumers’ shopping intentions around the Canada Day holiday. The study fi...Learn More

Each quarter, Retail Council of Canada surveys members from coast to coast to bring you the latest news on the retail industry’s performance across Canada. The Retail Conditions Report provides ...Learn More

On this episode, Michael’s guest is Soren Kaplan, author of the new book Experiential Intelligence, Harness the Power of Experience for Personal and Business Breakthroughs. Soren shares how his ...Learn More

Teanne joins Michael on the mic with an interview that pulls apart ESG letter-by-letter and then puts it back together again. Gain a clear articulation of the modern imperatives that every retailer ne...Learn More

In this episode meet Rose Patten, O.C., one of Canada’s pre-eminent business and strategic thinkers, special advisor to the CEO at BMO, an inductee to the Hall of Fame of Canada’s Top 100 ...Learn More

Welcome to a special RCC STORE 2023 conference bonus episode. The RCC STORE Conference is Canada’s biggest retail conference. Each year, STORE gathers retail experts, thought leaders, executives...Learn More

Montreal-based business strategist, executive advisor and retail guru Carl Boutet is back on the podcast with a wide-ranging 1:1 conversation live in the Mandalay Bay beach podcasting studio during th...Learn More

Welcome to a special RCC Retail Human Resources Conference bonus episode. On this episode, I welcome back onto the mic my good friend and colleague Kevin Graff, President of Graff Retail. Kevin is bot...Learn More