Store Operations

Meet Jason Raddison, CEO and Founder of Movo, a Human Capital Management (HCM) platform that uses advanced AI to automate the process of hiring, engaging, and retaining today’s frontline workforce w...Learn More

Join us for an insightful journey into the evolving world of home décor and home improvement shopping. In "Home Sweet Omnichannel," we'll explore how consumers discover, consider, and ultimately purc...Learn More

Meet Susan O’Brien, EVP and Chief Brand & Customer Officer at Canadian Tire Corporation (CTC). In a wide-ranging and engaging interview, Susan talks about her experience and tradecraft, AI & retail,...Learn More

As we gear up for the 2024 winter holiday shopping season, RCC is excited to share the latest insights from our pre-season mini-survey, powered by Leger 360. This exclusive report, only for RCC member...Learn More

Discover how Canadians are navigating holiday budgets, inflation, and shopping preferences. Learn about consumer priorities, retailer choices, and trends in online vs. in-store shopping. Get insights ...Learn More

In a wide-ranging and overdue conversation, I catch up with James Connell, one of the industry’s most experienced retail marketing, customer experience, brand and omnichannel executives. We talk...Learn More

My guest on this Encore Episode from the summer of 2023 is Rob Smith, veteran retailer and now the CEO and Founder of The Phluid Project, GET Phluid, and The Phluid Phoundation; he has created a brand...Learn More

In this webinar Nada Ebeid, Regional Director for Signature Brands with Genetec Canada and  Mike Hogg, Partner with Core Products Canada share how Genetec and Bosch work together to create seamless i...Learn More

In this episode, I tap into John Lee’s decades of reverse retail logistics experience. He discusses the importance of a seamless customer returns process, reasons for cart abandonment due to unc...Learn More

Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the...Learn More