With the pervasiveness of social media and mobile devices, racial profiling incidents in retail have moved to the front and centre of people’s minds. These incidents are wrong and should be avoided at all costs. And, although knee-jerk reactions based on personal bias can never be completely eliminated, more focused training and greater awareness among retail staff about their own biases can go a long way toward minimizing their impacts in the retail setting.
About the author
Retail Council of Canada (RCC) has been the Voice of Retail in Canada since 1963. We speak for an industry that touches the daily lives of Canadians in every corner of the country — by providing jobs, career opportunities, and by investing in the communities we serve.