WCB Nova Scotia – Retail Program

Maintaining and promoting employee health and safety is one of several core business practices that assists retailers in serving their customers effectively. Protecting employees from injuries such as slips, trips, falls, soft tissue injuries, violence and other hazards has several benefits:

  • Increased employee motivation and retention
  • Demonstrated social responsibility to customers
  • Increased revenue
  • Decreased costs associated with compensation claims and compliance orders
  • Business continuity

To support this effort, Retail Council of Canada, in collaboration with the WCB Nova Scotia has brought together a series of resources to assist Nova Scotia retailers with the prevention of workplace related injuries and illnesses.

It’s time to lead

Leaders set the tone in any organization – they establish the kind of employer an organization will be. Regardless of where you work, or how big or small your business, there’s an opportunity for everyone to be a safety leader.

As we navigate our new reality with COVID-19, strong leadership is key as we face new kinds of challenges to our well-being. The need for effective workplace health and safety approaches is more important than ever.

Working safely during COVID-19

More than a year into the global pandemic it’s essential to continue taking precautions in the workplace to help prevent the spread of COVID-19, while also continuing to do your part to prevent injury to yourself and others.

Our resource hub at worksafeforlife.ca/COVID19 can help. It provides tools and resources that address the current challenges of working safely. In addition, you will find best-practice tips for the retail sector and the hub offers links to some great tools and information available through provincial, national and international workplace safety organizations. Be sure to check out our new awareness campaign, created in partnership with the Department of Labour and Advanced Education.


MyAccount is WCB Nova Scotia’s essential online business tool for employers. It gives you 24/7 access to your account and claim information, and you can send and receive messages and documents securely.

Up-to-the minute information on injury claims, trends and costs will help you manage and improve your prevention and return-to-work programs.

You can use MyAccount to…

  • Send and receive documents using secure messaging
  • Submit an injury report
  • Submit other forms and reports
  • Generate clearance letters 
  • View rate information
  • View monthly Statements of Account and reported payroll
  • View claim details and manage claims more efficiently
  • View newly registered claims and specific information
  • Monitor appeals
  • View inspection reports, compliance orders and other Occupational Health & Safety documents

Slips, trips and falls 

There are many simple steps you can take to help protect you, your employees and customers. Check out our infographic, tip sheet/checklist, awareness posters, and discussion guides to help you clear the path for safety.

There are many simple steps you can take to help protect you, your employees and customers. Check out our infographic, tip sheet/checklist, awareness posters, and discussion guides to help you clear the path for safety.  

NEW! Risk Mapping Tool: Identify, assess, and control injury hazards in your workplace

This robust tool is designed to help identify problem areas in your workplace, as well serving as a proactive inspection resource. This Occupational Health and Safety (OH&S) Risk Mapping Tool can be used in any workplace or work area and can be very effective in helping reduce injuries at work.

Hazards in the workplace include:

New resources support safe and timely return to work

Nova Scotia is losing too much time to workplace injury. Although there are fewer injuries today, it’s taking longer than ever for employees to return to work when they are hurt on the job.

WCB Nova Scotia’s Working to Well program provides tools and resources to help reduce the human and economic toll of workplace injury in our province. It’s a digital-first hub to support workers, employers and health care providers as they navigate the return-to-work journey.

Check out the new website to learn more about your role in enabling safe and timely returns to work.

Musculoskeletal injuries

What are MSIs? In short, they are injuries that involve our muscles and skeleton. In addition, they can affect tendons, ligaments, joints, nerves and blood vessels.

These injuries are commonly known as

  • Sprains and strains
  • Overexertion
  • Soft tissue
  • Repetitive strain

This MSI prevention guide will help you every step of the way. Learn how to build awareness, identify hazards, assess risk, implement controls and assess the effectiveness of your action plan. You’ll soon be on your way to making your workplace safer for everyone.

See also Tools for your industry.

Tools for psychologically safe and healthy workplaces

A workplace that is psychologically healthy and safewill respect and listen to workers, act on their concerns, and provide opportunities for workers to have some control over their work. This often results in fewer work-related injuries and illnesses, less time loss and shorter time off work when injuries and illnesses occur, less absenteeism, and more productive and engaged workers.  WCB has awareness, assessment, and coaching resources that will help you improve the psychological health and safety of your workplaces.

Search for safety inspiration on the WCB’s YouTube channel

WCB Nova Scotia’s YouTube channel includes a number of educational and inspirational videos and resources that may be helpful for your business in tackling safety challenges. You’ll find the Rod Stickman series of fun workplace safety videos covering a range of topics, a series of inspirational stories about return-to-work and much more. Check back often, as new resources are added regularly.

Safe and Secure brings safety straight to your inbox

Sign up for Safe & Secure, the WCB’s email newsletter, full of useful workplace safety and return-to-work information, and other regular updates.

Everyone plays a role in workplace safety

In Nova Scotia, everyone in a workplace shares responsibility for safety, based on their own level of authority and ability. That’s the central message behind the Internal Responsibility System (IRS), that our province’s Occupational Health and Safety Act is founded upon. Watch this video to get a sense of how it works. Use this discussion guide to round out your safety talk and distribute these brochures so your employees can take the pledge to make their workplace safe.

Workplace Incident Cost Calculator

When something goes wrong at work, the greatest costs aren’t financial at all – they’re the human costs for anyone who gets hurt, and the people that care about them. Don’t wait until you’re picking up the pieces to find out what an incident would cost you. Click here, select Retail, enter your data, and get started today. Find out more

Small Business Safety Toolkit

The Small Business Toolkit is designed to help retailers:

  • Learn basic duties and responsibilities under the Nova Scotia Health and Safety Act and Regulations
  • Put a health and safety system in place to protect your workers from injury and illness at work
  • Understand how health and safety plays a role in the day-to-day operation of your business

Learn more

Create a Safety & Prevention Program

Learn how to create your own safety and prevention program.

Learn more

Tools, Resources and Publications

Check out these tools and resources to help keep your workplace safe, from safety tips, to videos and other interactive tools.

Young Workers

Young Workers make great employees but they don’t always understand the importance of workplace safety. Find tips for parents, employers and youth, to help keep them safe on the job.

Safety Matters Blog

Looking for an updates and information on health and safety in Nova Scotia? Check out WCB Nova Scotia’s Safety Matters blog.

To learn more, please contact:

Lise Jeffrey
Relationship Manager
Workers’ Compensation Board of Nova Scotia
Direct Line: 902-483-3121
E-mail: lise.jeffrey@wcb.ns.ca  

RCC Member Programs & Services
Toll-Free: 1-888-373-8245
E-mail: info@retailcouncil.org

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