Where can I find comprehensive information on keeping businesses and employees safe?
Comprehensive information how businesses and employees can stay safe while operating during COVID-19 from the Public Health Agency of Canada is here....Learn More
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How can retailers help reinforce mask wearing in their stores while keeping their employees safe?
If a customer refuses to wear a mask, depending on jurisdiction, you may be obligated to point them to alternative options such as curbside pick-up and/or delivery rather than allowing them into the s...Learn More
What are a retailer’s rights to deny entry to someone refusing to wear a mask?
Laws vary from province to province. On a broad basis, retailers are required to make best efforts to ensure that people are wearing a mask when entering a retail environment Retailers should control ...Learn More
Employees are experiencing very chapped hands because of all the extra handwashing they are doing to combat the spread of COVID-19. Without asking them to wash their hands less, what can we do?
Regular handwashing is necessary and must be continued. However, people can wash their hands with warm water, instead of very hot water, and they can apply hand lotion afterwards. With many people...Learn More
It’s hard to find PPE (personal protective equipment). Where can I find items like hand sanitizer and masks?
RCC has a Retail Supplier Directory and will be continually adding more PPE suppliers. Some regions have set up provincial PPE supplier directories which you can view in RCC’s chart here....Learn More
How long do I leave returned products aside before I can safely re-sell them?
There is little consistency amongst jurisdictions on this question. See “Returns” in RCC’s COVID-19 Requirements for Retailers guide....Learn More
What are retail best practices for gathering and sharing personal health information in response to COVID-19?
The Office of the Privacy Commissioner of Canada (OPC) has released general COVID-19 guidance on privacy obligations in information-sharing situations during the pandemic. The OPC guidance also includ...Learn More
What types of disinfectants should be used?
A list of Health Canada-approved disinfectants can be found here. ...Learn More
What are the limits in different regions for the number of people inside a retail store at any one time?
The occupancy rules vary by province. Generally, they are based on either the number of people per square metre, or, percentage of the fire code occupancy limit. See “Maximum number of people in st...Learn More
Is there a health and safety risk presented by the handling of cash money or credit cards?
The Bank of Canada has advocated for retailers to continue to accept cash to ensure Canadians can have access to the goods and services they need, particularly for those that might be “unb...Learn More