On this special episode we are thrilled to be sharing a full episode from Season Three of Michael LeBlanc’s Remarkable Retail podcast, a discussion with his podcast partner, Steve Dennis. Steve is an advisor, keynote speaker and author of the best selling Remarkable Retail: How to Win & Keep Customers in the Age of Disruption.
Michael launched the Remarkable Retail podcast in 2020, and they just kicked off Season Three, which also now includes a YouTube channel. Join Michael and Steve as they use his “8 Essentials of Remarkable Retail’ framework to explore modern retail, before, during and after the COVID-19 crisis. Along with special guests including top retailers and industry thought leaders, they explore the latest events within the retail industry and beyond for a lively and interactive journey to Remarkable Retail.
In this episode, The Hybridization of Retail, they go deep on a growing trend that Steve introduced in his book, and recently unpacked in a Forbes article: namely how so many aspects of retail–stores, supply chains, brand distribution strategies and more–are moving from roles that are largely singular in purpose to becoming (or needing to become) hybrid in nature. This shift is profound, requires potentially massive changes over time and, they argue, not yet getting the attention it deserves.