Simon Rodrigue, Chief Digital Officer for Staples | Andrew Resnick retail COO

On this episode we help celebrate a great milestone and anniversary with Simon Rodrigue, Chief Digital Officer of Staples Canada. We look a the brand and mission transformation of Staples just over a year ago, and Simon talks about the team and technology stack assembled to re-platform and re-imagine the online and digital presence of one of Canada’s top eCommerce sites. Next Andrew Resnick, veteran retail operator joins Michael on the podcast as they catch up after working together in their past lives to talk about the key operational elements of executing online, digital strategies in stores with BOPIS pick-up and now the outsized demands placed on retailers coast-to-coast of curb side pickup that formed a lifeline or new customer experience market of the COVID-19 era.