Digital Retail & Technology | Marketing & Merchandising | Store Operations

Mark Letain, President EQ3 | Andrew Armstrong Chief Customer Officer omNovos | Rana el Kaliouby CEO Affectiva AI

On this episode we go to Winnipeg to meet Mark Letain, President at EQ3, a distinctive furniture retailer with stores in Canada and the U.S. that is part of the Pallister furniture business. We talk about the positioning of the business and the dynamic furniture retail industry, and how EQ3 helped out the Winnipeg community when they needed it the most. Next Andrew Armstrong from omNovos joins me to talk about their perspectives on retail data strategy, the “jump ball” opportunity of the COVID-19 crisis, and how retailers can start their journey towards harnessing consumer data to create genuine loyalty. Lastly from Boston Rana el Kaliouby, CEO & Co-Founder at Affectiva and Author of “Girl Decoded” joins us for an exclusive interview that takes us through her journey from a PhD in Computer Science and Post-Doc work at MIT to founding a company that explores the outer edges of AI and the integration of emotion and empathy.

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