City of Toronto outlines retailer “no mask, no service” responsibilities - Retail Council of Canada
Coronavirus | Health & Safety | Ontario

City of Toronto outlines retailer “no mask, no service” responsibilities

July 7, 2020

Toronto has issued guidance material to support retailers in understanding their responsibilities under the upcoming “no mask , no service” policy. This information includes a checklist, a sample policy, a poster and a pre-recorded webinar.

By-Law 541-2020 requires the use of face masks or face coverings, with some exceptions, in all indoor public spaces. This by-law is enforceable as of July 7, 2020, and requires all owners/operators of businesses open to the public to do the following in order to avoid fines:

  1. Develop a policy to ensure members of the public wear a mask or face covering upon entry, and while remaining within all enclosed spaces of their establishment;
  2. Upon request, provide a copy of this policy for inspection by any person authorized to enforce this bylaw;
  3. Post signage, visible at all entrances of the establishment, reminding people to wear a mask or face covering; and
  4. Train all persons working at the establishment on the requirements of the policy and this bylaw.

For further information contact Sebastian Prins, Director, Government Relations (Ontario) at