Mask or face covering requirements affecting retailers

Due to COVID-19, some municipalities have ordered that masks or face coverings be worn inside retail stores and shopping malls. To assist retailers, RCC has compiled a list of regional requirements.

Updated as of July 7, 2020. Our team is adding to this list on an ongoing basis, but it may not include all municipalities or mask regulations. Please note interactive map and table may take a minute to load. 

Map of regions with mask requirements

= Customers without masks may not enter the premise (unless exempt from masks all together).
= Customers without masks may enter the premises with a verbal reminder that they should wear masks in the future.
= Details to be announced.

wdt_ID Municipality Province Effective date Mask requirement Requirement to enforce More info
1 Côte Saint-Luc Quebec 01 Jul 2020 Masks/face coverings must be worn inside commercial establishments at all times, unless it is reasonably required to temporarily remove the face covering for services provided by the establishment. Exemptions are allowed if a face covering inhibits the customer’s ability to breathe in any way or for health reasons such as, but not limited to, asthma, cognitive disabilities or difficulties in hearing. Masks can be medical or non-medical, and face coverings can include bandanas, scarfs or cloth that covers the mouth, nose and chin ensuring a barrier that limits the transmission of droplets. This order is in effect until August 31, 2020 if not renewed. Retailers are required to enforce. Article 2.5: "The owner and/or manager of a Commercial Establishment shall not be guilty of an infraction (…) if he proves that he used reasonable diligence to require the mandatory wearing of Face Coverings for his customers inside his establishment and also used reasonable diligence to implement a safety and supervision program.” Penalties are $200 to $500 for first offence. View order
2 Wellington-Dufferin-Guelph Ontario 12 Jun 2020 Compliance Requirements:
• Hand sanitizer at entrances
• Ensure that customers entering the store wear masks. There is a requirement to turn away customers not wearing masks

Note:
• Face Shields do not count as “Face Coverings”
Retailers are required to enforce mask wearing. This is based on RCC's understanding of how the order is framed. Penalties are up to $5,000 per day. View order
3 Kingston, Frontenac, Lennox and Addington Ontario 26 Jun 2020 Compliance Requirements:
• Hand sanitizer at entrances
• Ensure that customers entering the store wear masks. There is a requirement to turn away customers not wearing masks

Note:
• Face Shields do not count as “Face Coverings”
Retailers are required to enforce mask wearing. No specific standards have been indicated. Penalties can be up to $5,000 per day View order
4 Windsor-Essex County Ontario 26 Jun 2020 Compliance Requirements:
• Hand sanitizer at entrances
• Signage at front of store indicating masks must be worn
• For stores with front-of-store staff, verbal reminder at entry that customers need to be wearing masks. There is no need to turn away customers not wearing masks.
• For customers seen to be removing mask in store for an extended period of time, provide a verbal reminder that customers should be wearing masks.

Note:
• Face Shields do not count as “Face Coverings”
Retailers should make a best effort to enforce. There are currently no fines associated with this order. View order
5 Peel Region Ontario By-law has not yet been posted.

Conversations between Peel Staff and RCC indicate that the Peel By-Law will contain a similar ‘best effort’ standard to the Windsor health order. If that is the case, it would mean the following compliance requirements:
• Signage at front of store indicating masks must be worn
• For stores with front-of-store staff, verbal reminder at entry that customers need to be wearing masks. There is no need to turn away customers not wearing masks.
• For customers seen to be removing mask in store for an extended period of time, provide a verbal reminder that customers should be wearing masks.

Note:
• Face Shields do not count as “Face Coverings”
There will be fines. Value unknown at this time.
6 Toronto Ontario 07 Jul 2020 RCC is in conversations with Toronto, advocating for the adoption of a ‘best effort’ standard similar to the Windsor health order.

Compliance Requirements:
• Signage at front of store indicating masks must be worn. Note, there is very specific wording required for Toronto signs. We encourage you to use the Toronto sign, which can be found on the City of Toronto's website
• Have a Policy on hand that indicates how you will handle various situations. For greater clarity, Public Health in Toronto has confirmed that if your policy is to verbally remind customers, and then admit entry to the store, that is fine - no fines will be laid for customers in store without masks, as long as a policy is present. A sample policy can be found on page three in Toronto's Guidance Material
• Staff must be trained on the Policy

Note:
• Guidance material, and Toronto Public Health briefings highlight that retailers will not be expressly required to turn away customers not wearing masks. That will be up left up to the retailer’s policy
• Face Shields do not count as “Face Coverings”

More information from City of Toronto:
By-Law
Guidance Material
Webinar
FAQs
Sample Mask Poster
Fines between $750 and $1,000 View order
7 Ottawa Ontario 07 Jul 2020 Compliance Requirements:
• Special exemption enabling employees to remove face coverings while behind plexiglass or similar barriers.
• Hand sanitizer at entrances
• Signage at front of store indicating masks must be worn
• Requires an employee verbally remind any customer without a mask that one should be worn on the premises. While not expressly stated, RCC understands from public health that there is no need to turn away customers not wearing masks.
• For customers seen to be removing mask in store for an extended period of time, provide a verbal reminder that customers should be wearing masks.
• Have a Policy on hand that indicates how you will handle various situations.

Note:
• Face Shields do not count as “Face Coverings”
View order
10 York Region Ontario RCC is actively engaged on this issue. More detailed will be provided as they become available.
Regional Council will vote on July 9th to determine if a policy should be adopted.
11 Durham Region Ontario 10 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn
• For stores with front-of-store staff, verbal reminder at entry that customers need to be wearing masks. There is no need to turn away customers not wearing masks.
• For customers seen to be removing mask in store for an extended period of time, provide a verbal reminder that customers should be wearing masks.

Note:
• Face Shields do not count as “Face Coverings”
Fines between $750 to $1,000 for an individual, to a maximum of $100,000 or in the case of a corporation, not more than $10,000,000 for each day or part of each day on which the offence occurs or continues. View order
12 Waterloo Region Ontario 13 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn (By-law has specific text for sign)
• No entry shall be permitted to a person without a face covering.

Note:
• Face Shields do not count as “Face Coverings”
Enforcement will begin on July 13. Fines of $1,000 View order
Province

For Ontario: For all municipalities listed, the requirement applies to all businesses who interact with the public (e.g. retail stores, shopping malls). So far, no by-laws/health orders apply to commercial buildings without public access such as warehouses or head offices. Each by-law/health order contains exemptions for individuals who are unable to wear a face covering for medical or age reasons, as well as other reasonable accommodations – see regulation for those specifics.

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