Mask or face covering requirements affecting retailers

Due to COVID-19, some provinces and municipalities have ordered that masks or face coverings be worn inside retail stores and shopping malls. To assist retailers, RCC has compiled a list of regional requirements.

Notes (applying to most regions)

Face Shields: Unless otherwise indicated, face shields do not meet the requirement as masks or face coverings. Individuals are able to wear a face shield in addition to a mask if they wish.

Warehouses/Head Offices: The requirements generally apply to all businesses who interact with the public (e.g. retail stores, shopping malls) and not to commercial buildings without public access such as warehouses or head offices. Please check your local area to see if requirements apply to non-public building (such as in Quebec).

Exemptions: Each by-law/health order contains exemptions for individuals who are unable to wear a face covering for medical or age reasons, as well as other reasonable accommodations. Retailers are not required to ask for a doctor’s note or proof of exemption. See individual by-laws in your region for specifics.


Our team is adding to this list on an ongoing basis, but it may not include all municipalities or mask regulations. Please note interactive table may take a minute to load. 

wdt_ID Municipality Province Effective date Mask requirement More info
6 Toronto Ontario 07 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn. Note, there is very specific wording required for Toronto signs. We encourage you to use the Toronto sign, which can be found on the City of Toronto's website
• Have a Policy on hand that indicates how you will handle various situations. For greater clarity, Public Health in Toronto has confirmed that if your policy is to verbally remind customers, and then admit entry to the store, that is fine - no fines will be laid for customers in store without masks, as long as a policy is present. A sample policy can be found on page three in Toronto's Guidance Material
• Staff must be trained on the Policy.

Note:
• Guidance material, and Toronto Public Health briefings highlight that retailers will not be expressly required to turn away customers not wearing masks. That will be up left up to the retailer’s policy.
• Face Shields do not count as “Face Coverings”.

More information from City of Toronto:
By-Law
Guidance Material
Webinar
FAQs
Sample Mask Poster
View Order
24 Quebec - All municipalities Quebec 18 Jul 2020 Wearing a mask or face covering that covers the nose and mouth is mandatory in enclosed or partially enclosed public places for people age 10 and over (exception for medical conditions). Retailers must ensure that customers without masks may not enter the premise (unless exempt from masks all together). Fines can go up to $6000. As of September 12, 2020, consumers can also be fined directly by authorities for refusing to comply with sanitary measures including wearing a mask or face covering.

For employees who work within two metres for more than 15 minutes in the same shift, employees must either have a plexiglass barrier or wear a procedure mask (not just a face covering) with either a visor or protection glasses. View more info for employees in Quebec.
View guidelines
25 Calgary Alberta 01 Aug 2020 Mandatory face coverings are required in all indoor public places, including malls and retail stores. Young children and people with medical issues or disabilities that inhibit them from wearing a mask are exempt. All public businesses must prominently display a sign asking those enter to wear a face covering.

Individual stores and employees will not be required to enforce the bylaw or turn away customers who refuse to wear a mask.
More information
26 Simcoe Muskoka District Ontario 13 Jul 2020 Compliance Requirements:
• Requires an employee verbally remind any customer without a mask that one should be worn on the premises. While not expressly stated, RCC understands from public health that there is no need to turn away customers not wearing masks.
• For customers seen to be removing mask in store for an extended period of time, provide a verbal reminder that customers should be wearing masks.
• Have a Policy on hand that indicates how you will handle various situations.
View FAQ
27 Thunder Bay Ontario 24 Jul 2020 Compliance Requirements:
• Special exemption enabling employees to remove face coverings while behind plexiglass or similar barriers.
• Hand sanitizer at entrances
• Signage at front of store indicating masks must be worn
• Implementation of the policy should be enacted and enforced in ‘good faith’ and should be primarily used as a means to educate people on mask or face covering use in public spaces.
View Order
28 Middlesex-London Ontario 18 Jul 2020 Compliance Requirements:
• Special exemption enabling employees to remove face coverings while behind plexiglass or similar barriers.
• Hand sanitizer at entrances
• Signage at front of store indicating masks must be worn
• Implementation of the policy should be enacted and enforced in ‘good faith’ and should be primarily used as a means to educate people on mask or face covering use in public spaces.
View Order
29 Sudbury and District Ontario 17 Jul 2020 Compliance Requirements:
• Hand sanitizer at entrances
• Signage at front of store indicating masks must be worn
• Implementation of the policy should be enacted and enforced in ‘good faith’ and should be primarily used as a means to educate people on mask or face covering use in public spaces.
View Order
30 Norfolk County Ontario 24 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn (By-law has specific text for sign)
• No entry shall be permitted to a person without a face covering.
View Order
31 Region of Waterloo Ontario 13 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn (By-law has specific text for sign)
• No entry shall be permitted to a person without a face covering.
View bylaw
32 Peel Ontario 10 Jul 2020 Compliance Requirements:
• Signage at front of store indicating masks must be worn (By-law has specific text for sign)
• No entry shall be permitted to a person without a face covering.
View Order
Province

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