COVID-19 Health and Safety Resources

RCC SOPs for Retailers

COVID-19 SOP guidelines for routine cleaning and disinfecting recommendations for retailers

  • Cleaning frequency recommendations
  • Recommended products
  • “High touch” area checklist

Download cleaning and disinfecting SOP

Managing an incident of COVID-19 at your location

  • General guidelines on managing an incident of an identified case of COVID-19 for a colleague or customer at your location
  • Quick incident checklist

Download COVID-19 incident SOP

Mental Health Resources

The COVID-19 pandemic has presented greater challenges for retail employees. To assist retailers, RCC has assembled some resources that you can use to support employees. View resources

Recovery Checklists


Health and Safety Posters

The Government of Canada has also provided posters on proper hand washing and more.

Additional poster resources

#ShopSmart Campaign

Retail Council of Canada’s public safety video on how to shop safely during COVID-19

To help all Canadians stay safe while shopping and keeping retail employees healthy, Retail Council of Canada is urging everyone to share the public safety video and posters of #ShopSmart campaign. Help share this important information – we can make a huge difference fighting this crisis by working together. View more #ShopSmart resources


Best practices for retail stores during COVID-19

It is recommended that all retailers review their sanitation procedures and increase their sanitation frequency, especially for high touch surfaces and public areas. Surfaces must be cleaned on a regular basis with an approved detergent. Cleaning removes the physical contaminants that are on a surface.  Read more

OSH Answers Fact Sheets

Amid the COVID-19 urgency, Employers will want to be sure to follow health and safety requirements and protocols available from Federal Provincial and Territorial governments (which cover work refusals). 

The Canadian Centre for Occupational Health and Safety (CCOHS) has prepared a fact sheet with information on what workplaces can do to mitigate the impact of COVID-19  (Note that the Canadian Centre for Occupational Health and Safety is supported by F/P/T governments, with governments as well as employer and employee representatives sitting in oversight (mirroring the OHS internal responsibility system)).  

Guidance for employers of Temporary Foreign Workers regarding COVID-19

Further to recent announcements by the Government of Canada to facilitate the entry of foreign workers while taking steps to minimize the spread of the coronavirus (COVID-19), the Government of Canada has provided information that outlines the expectations for employers of temporary foreign workers. View resource

FoodWise: COVID-19 compliant grocery retail food safety certification

RCC’s FoodWise Certification, the only Canada-wide recognized food safety program specifically for grocery retail, offers comprehensive on demand training that includes video, workbooks, and online activities and quizzes. This highly practical 8 hour modular course carefully explores today’s most essential best practices to ensure retailers and employees can maintain work environments that are COVID-19 compliant and can ensure food safety is protected at the highest level.

For more information:

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