Health & Safety | Loss Prevention | Ontario | Store Operations

De-escalation training available for street-front retailers in Toronto

May 3, 2022

The City of Toronto is offering de-escalation training sessions for street-front retailers.

The sessions are geared to managers or employees who interact with the public regularly and would like to learn strategies and skills for communicating with individuals who display agitated behaviours. Level 1 training must be completed before taking Level 2 training. Learn more and register for free.

For questions or more information contact

Sebastian Prins
Director, Government Relations (Ontario)
sprins@retailcouncil.org
416 467-3759

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