To assist retailers in their reopening planning, Retail Council of Canada, in collaboration with Boston Consulting Group and retailers from across Canada, has prepared the Road to Retail Recovery Playbook to help Canadian retailers, large and small, plan for the reopening of retail sector across the country. Go to download
Customer Health & Safety
Ensure customers are & feel safe while shopping, including specific guidance on:
- Malls and food courts
- Customer screening
- Social distancing
- Check & payment
- Store cleanliness
Employee Wellbeing
Keep employees safe & healthy, including specific guidance on:
- HQ & office re-opening
- Protective equipment
- Confirmed case response
- Employee testing
Retail Operations
Continue to efficiently & effectively deliver product and operate stores, including specific guidance on:
- Supply chain management
- Inventory management
- Store operations
Merchandising & Marketing
Provide a relevant offering given the new market context, including specific guidance on:
- Holiday seasons
- Product offering & assortment
- Pricing, promotion & markdown
- Advertising & communications
Store Network & Channel
Adjust to new demand & operating needs, including specific guidance on:
- Store network
- Omnichannel capabilities & fulfillment
- Returns management
Finances
Maintain liquidity to fund operations, including specific guidance on:
- Assess liquidity & implement governance
- Rationalize op. costs
- Review working capital & balance sheet
- Plan for the future