The great acceleration of e-commerce brought on by the pandemic has resulted in an unprecedented influx in deliveries. For Canada Post, every day of the last eighteen months has felt like Christmas.
In this episode of The Voice of Retail, host Michael LeBlanc is thrilled to chat with Canada Post’s Director of e-commerce, Steve Eggers. After debriefing on how the pandemic has brought on challenges and opportunities for the Crown Corporation, the pair discuss consumer behaviour, the scope of the company, building the capacity to handle the growth in parcels, and the upcoming holiday season.
Tune in to our interview and don’t miss Steve’s key pointers for small and mid-sized retailers who will be relying on a smooth delivery to the doorstep this holiday season.