Duncan Fulton, Chief Corporate Office RBI | Carl Boutet retail strategist
In this episode Michael Leblanc kicks off with an interview with Duncan Fulton, Chief Corporate Officer for Restaurant Brands International, better known as Tim Hortons, Burger King and Popeyes. Recorded live in a busy media room at the Restaurant Canada trade show in Toronto early March, Duncan takes us through the strategy and culture driving 27,000 restaurants in 110 countries with a new restaurant opening every seven hours and how to figure out the right pace of change in any organization. Next Carl Boutet, Chief Strategist for Studio RX, recorded from his office in Montreal. We catch up after missing each other in January at the NRF Big Show and talk about his visit to Asia and China earlier in the year, observations from his tour and lessons learned that we can apply to our situation today dealing with COVID-19 and how the Chinese are pulling themselves out of the crisis.